Gard views customer feedback as a valuable source of information to help us improve our products, services and business processes. We appreciate you taking the time to provide us with feedback.

Being FAIR is a core value in Gard. FAIR stands for Friendliness, Adaptability, Integrity and Result oriented. We have a complaints procedure to ensure fair treatment of insurance-related complaints in accordance with Norwegian and European guidelines. This is what you can expect from us if you have a complaint:

Complaints are routed through our Quality Management department to ensure they are treated fairly and to avoid conflicts of interest
You will receive a written confirmation within two working days of Gard receiving your complaint
Anticipated handling time for complaints is generally 14 days or less. If additional time is needed we will inform you and explain why there is a delay and when the process is likely to be completed
We will keep you regularly updated about the handling process and explain the outcome when the procedure is completed.

How to lodge a complaint?

E-mail:
Post: Quality Management Department, Gard AS, P.O. Box 789 Stoa, NO-4809 Arendal, Norway.

What information should be included?

Name and contact details
Details of the insurance cover and/or service to which the complaint relates
Factual summary and details of the issues causing dissatisfaction.

Complaint handling procedure