Gard views customer feedback as a valuable source of information to help us improve our products, services and business processes. We appreciate you taking the time to provide us with feedback.

Being FAIR is a core value in Gard. FAIR stands for Friendliness, Adaptability, Integrity and Result oriented. We have a complaints procedure to ensure fair treatment of insurance-related complaints in accordance with Norwegian and European guidelines. This is what you can expect from us if you have a complaint:

• Complaints are routed through our Quality Management department to ensure they are treated fairly and to avoid conflicts of interest

• You will receive a written confirmation within two working days of Gard receiving your complaint

• Anticipated handling time for complaints is generally 14 days or less. If additional time is needed we will inform you and explain why there is a delay and when the process is likely to be completed

• We will keep you regularly updated about the handling process and explain the outcome when the procedure is completed.

How to lodge a complaint?

• E-mail: insurancecomplaints@gard.no

• Post: Quality Management Department, Gard AS, P.O. Box 789 Stoa, NO-4809 Arendal, Norway.

What information should be included?

• Name and contact details

• Details of the insurance cover and/or service to which the complaint relates

• Factual summary and details of the issues causing dissatisfaction.

At Gard, we value your feedback. It helps us improve our products, services and the way we work. Thank you for taking the time to share your experience with us.

Being FAIR is a core value at Gard. It stands for Friendliness, Adaptability, Integrity and Result orientated. Our complaints process is designed to make sure your concerns are handled fairly, consistently and transparently.

We are committed to treating all complaints fairly and keeping you informed throughout the process. We also use feedback to improve our services for all our customers.

When you contact us with a complaint, we will:

• Handle your case through our Quality Management team to ensure fairness

• Confirm receipt within two working days

• Aim to resolve your complaint within 30 days

• Let you know if we need more time and explain why

• Keep you updated along the way

• Clearly explain the outcome once your complaint has been reviewed

You can send your complaint by sending the form by e-mail or post.

Form: LINK Email: complaints@gard.no Postal address: Quality Management Department

Gard AS P.O. Box 789 Stoa NO-4809 Arendal Norway

We will acknowledge your complaint within 30 days of receiving it. We will then review and handle your complaint as quickly as possible.

You may submit your complaint using the form below and send it by email or post to:

Form: LINK Email: complaints@gard.no Postal address: The Compliance Officer

Gard (UK) Limited 5th floor, The Minster Building, 21 Mincing Lane London EC3R 7AG United Kingdom